Privacy Policy

Last updated: 26/09/2026

Who We Are

This website, goldstarfasteners.eu, is operated by GOLD STAR BOLT INDUSTRIES INDIA, acting as the data controller for information collected through this site (“we,” “us”). Our manufacturing partner, Gold Star Bolt Industries, based in Ludhiana, Punjab, India, receives order-related information as necessary to produce and ship your order, acting as a data processor for that purpose.

If you have questions about this policy or how your data is handled, contact us at [privacy email address].

What Information We Collect

Information you give us directly, through our contact and quote request forms:

  • Name, company name, email address, phone number
  • Country and delivery address
  • Order details: product specifications, quantities, drawings or files you upload
  • Any other information you choose to include in a message to us

Information collected automatically, through cookies and similar technology when you browse the site:

  • IP address, browser type, device type
  • Pages viewed, time on site, referring website
  • Cookie preferences (see Cookie Policy below)

We do not collect payment card details through this website. Payment is arranged directly with you once an order is confirmed.

Why We Process Your Information

We use your information to:

  • Respond to enquiries and provide quotes
  • Process and fulfil orders, including sharing necessary order details with Gold Star Bolt Industries for production and shipping
  • Arrange shipping, customs documentation and delivery
  • Send you information you’ve requested, such as our catalogue or certificates
  • Improve the website, based on aggregated, non-identifying usage data
  • Meet legal, accounting and customs obligations

Legal basis: we process your information based on your consent (when you submit a form), the necessity of processing to perform a contract with you (fulfilling an order), and our legitimate interest in responding to business enquiries and operating the website.

Who We Share Your Information With

  • Gold Star Bolt Industries (Ludhiana, India), for order production and fulfilment — this involves a transfer of personal data outside the EU/EEA.
  • Shipping and logistics providers, to deliver your order
  • Website hosting and email service providers, who process data on our behalf under their own data processing agreements
  • Payment processors, if applicable to your order
  • Authorities, where required by law (customs, tax)

We do not sell your personal information to third parties.

How Long We Keep Your Information

  • Enquiry and quote data: 1 Year, if no order results, for follow-up purposes
  • Order and customer data: 7 Years, to meet accounting, tax and customs record-keeping obligations.

Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, where applicable
  • Restrict or object to certain processing
  • Request a copy of your data in a portable format
  • Withdraw consent at any time, where processing is based on consent
  • Lodge a complaint with your national data protection authority

To exercise any of these rights, contact us at privacy@goldstarfasteners.eu. We will respond within one month, as required by the GDPR.

Cookies

This website uses cookies. See our Cookie Policy for details on what cookies we use and how to manage your preferences.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No website can guarantee complete security, but we review our practices regularly.

Changes to This Policy

We may update this policy from time to time. The “last updated” date at the top shows when it was last revised. Significant changes will be noted on this page.

Contact Us

Questions about this policy or your data can be sent to privacy@goldstarfasteners.eu